SleepioRx FAQs

Have questions about SleepioRx? You’re in the right place. Here you'll find answers to common questions about how SleepioRx works, who it's for, how to get started, and what to expect.

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About SleepioRx

Why should I use SleepioRx?

SleepioRx is a safe, secure, and effective treatment for insomnia.^1,2 It’s not a sleeping pill; it’s an app that delivers cognitive behavioral therapy for insomnia (CBT-I), the first-line treatment for insomnia recommended by doctors. Insomnia is usually caused by unhelpful thoughts and behaviors that perpetuate poor sleep. CBT-I targets the root causes of these patterns to help you improve sleep long-term, while medications provide short-term relief.

Once your provider orders SleepioRx for you, you’ll get immediate access to the app on your phone or tablet without waitlists or appointments. The program is easy to use, designed to keep you engaged, and available on demand whenever it works best for you. Patients often see benefits after one session and most see improvements in sleep by the second week.¹

SleepioRx has been carefully tested — just like common medications — and is one of the first digital treatments cleared by the FDA for insomnia. In clinical studies, up to 76% of people achieved healthy sleep, 63% spent less time awake at night and 45% experienced better functioning the next day. In addition, people are more than 4.2x more likely to achieve long-term recovery from insomnia than with traditional care methods.¹

What does SleepioRx do?

The core program consists of engaging video and audio content that guides you through customized techniques to address the thoughts and behaviors that affect your sleep. SleepioRx is tailored to your unique needs and adapts as you progress through the program, providing recommendations that are most beneficial to you. Your progress is tracked using a daily sleep diary and regular check-ins, allowing you to see in real time how your sleep is improving. You should aim to use SleepioRx daily and integrate the tools and techniques you learn into your daily routine to get the most benefit. Reminders will help you stay on track with the program. If at any time you have questions or concerns about your results, please follow up with your provider.

What is cognitive behavioral therapy for insomnia (CBT-I)?

Cognitive behavioral therapy for insomnia (CBT-I) is a psychological therapy that helps people learn skills to break the vicious cycle of negative thoughts, feelings and behaviors that cause their sleep problems to persist. The positive effects are long-lasting because unlike medications, the treatment addresses the root causes of poor sleep and teaches you skills you can use for life.

Is SleepioRx safe? Why should I trust it?

Yes, SleepioRx is safe. It teaches you proven CBT-I techniques, the gold-standard treatment for insomnia recommended by sleep experts and leading clinical organizations like the American College of Physicians.^1,3

SleepioRx has been tested in clinical trials with hundreds of thousands of people and is used by major hospitals to treat insomnia. It’s drug-free, tailored to your needs, and proven to improve sleep with no serious side effects.¹

If you've already spoken to your doctor about SleepioRx but still have questions, it’s completely okay to follow up with them — or with us at hello@sleepio.com. We’re here to help.

How SleepioRx works

How is SleepioRx delivered?

SleepioRx is delivered entirely through an app you can access 24/7 from your smartphone or tablet. There are no live sessions or human coaching — instead, the program is fully automated by design, entirely accessible at a time and place that suits you, guiding you through clinically proven techniques based on CBT-I. This gold-standard approach is recommended by sleep doctors around the world and built into the program to give you consistent, expert support anytime you need it.³

Will SleepioRx help me if my insomnia is caused by something else (like pain, anxiety, or another condition)?

Yes. It’s common for insomnia to occur alongside other health conditions, such as chronic pain, anxiety, or depression. SleepioRx uses CBT-I, which is proven to help improve sleep even when insomnia is linked to other conditions.^4,5 By retraining your brain to sleep better, many people also experience improvements in mood, energy, and overall quality of life.

Getting started with SleepioRx

How do I access SleepioRx?

You can access SleepioRx on your smartphone or tablet via the SleepioRx app. The app is not searchable in the app stores because it is prescription-only — once your provider orders SleepioRx, you’ll receive a text message with your access code and a link to download the SleepioRx app directly. Follow this link to download the app and input the access code during the signup process to unlock your program.

I’m not very familiar with using apps or technology. Can I still use SleepioRx?

You don’t need to be tech-savvy to benefit. SleepioRx is designed to be simple and easy to use — people of all ages and technology comfort levels have used and benefited from SleepioRx. You can access the program through a smartphone or tablet. Our patient support team can provide assistance via email or phone call to help you get started, address technical issues, or answer any questions you have about the program — you can reach them at hello@sleepio.com.

Cost & coverage

I'm worried about the cost. What will I have to pay?

We understand that cost is a big concern. Most patients pay $0 for SleepioRx.* What you pay (if anything) depends on your insurance. You can learn more about cost share and insurance coverage at https://www.sleepiorx.com/billing. If you have additional questions about your cost share, contact us at (415) 645-5777 or sleepiorx@caretria.com.

Technical support

What if I experience technical problems?

Big Health, the makers of SleepioRx, has a dedicated Support team. If you have any questions about SleepioRx or run into technical issues, please reach out to the SleepioRx Support Team at hello@sleepio.com.

Privacy & data

Is my data kept private?

Big Health, the makers of SleepioRx, complies with all relevant data laws and regulations including HIPAA and GDPR. Your data will be hosted in the US on dedicated servers. You can read more about SleepioRx’s privacy policy at sleepio.com/privacy.

Have additional questions about SleepioRx?

Please contact our patient support team at hello@sleepio.com.

*Terms and conditions apply, must be eligible for the program.
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1. Changes up to these levels have been demonstrated across studies, including: Espie, C. et al. (2012). SLEEP-35(6), 769-81; Tarnai et al. (2025). Aging and Mental Health. pp. 1-7. ISSN 1360-7863; Espie et al. (2019). JAMA Psychiatry, 76(1):21-30.
2. SleepioRx is a digital therapeutic intended for the treatment of chronic insomnia/insomnia disorder as an adjunct to usual care in patients aged 18 and older. SleepioRx is a prescription device delivering Cognitive Behavioral Therapy for Insomnia (CBT-I) and can be made available on the order of a licensed healthcare provider. Patients should read the instructions for use for full information.
3. Qaseem et al. (2016). Annals of Internal Medicine, 165(2), 125–133.
4. Selvanathan et al. (2021). Sleep Medicine Reviews, 60, 101460. https://doi.org/10.1016/j.smrv.2021.101460
5. Scott et al. (2025). JAMA Internal Medicine. https://doi.org/10.1001/jamainternmed.2025.4610

DOC-4025 Effective 11/2025

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